Privacy Policy

What we collect

• Contact details: name, email address and phone number.
• Service details: address, postal code, property type, and any notes you add.
• Booking details: service selected, extras, date and time, and price.
• Consents: your confirmation that you'll provide cleaning supplies, your acceptance of our terms, and whether you opted in to marketing.
• Account information if you sign in (email and name from your sign-in provider).

Why we use it

• To schedule, deliver and confirm your cleaning appointments.
• To contact you about your booking and send reminders or changes.
• To assign the job to a team member and share the address and access notes with them.
• To keep records of quotes, payments and consents.
• To send offers and cleaning tips, only if you opted in.

Marketing and how to opt out

Marketing emails are sent only with your consent. You can withdraw consent at any time by using the unsubscribe link in any marketing email or emailing us. Withdrawing marketing consent does not stop essential emails about your bookings.

Who we share it with

We do not sell your personal information. We share it only with our cleaning team members assigned to your job, and with service providers who help us run the business — hosting and database services, email delivery, and calendar scheduling if you or our team connect a calendar. These providers process information on our instructions.

Calendar connections

If a team member connects a Google Calendar, we create and update events for their assigned jobs and read busy times to avoid double booking. Access can be disconnected at any time from the dashboard.

Retention

We keep booking and consent records for as long as needed to provide the service and to meet legal, tax and accounting obligations, then delete or anonymise them.

Security

Access to customer data is restricted to authorised staff, protected by authentication and database access rules, and connection credentials are stored encrypted. No system is perfectly secure, but we take reasonable steps to protect your information.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact hello@niviclean.life or call +1 437 248 6353. We respond within 30 days.

Changes

We may update this policy; the current version is always published on this page with the date it was last updated.