Terms & Conditions

1. Services

We provide residential and commercial cleaning in Toronto and surrounding areas. The scope of each visit is based on the service, property size, condition, frequency and extras you select when booking. Work outside that scope may require additional time and cost, but we will explain the change and obtain your approval before additional work is performed.

2. Cleaning products, tools and supplies

Unless we have agreed otherwise in writing, the client provides all cleaning products, tools and supplies (including vacuum, mop, bucket, cloths and cleaning solutions), and confirms this when booking. Equipment must be in safe working order. If suitable supplies are not available on arrival, we may be unable to complete part or all of the clean, and the visit may be treated as a late cancellation.

3. Bookings, pricing and scope changes

The price shown during online booking is calculated from the information you provide, including the selected service, property type, bedrooms, bathrooms, approximate size, condition, frequency and extras. Please provide accurate information so we can reserve the right amount of time for your visit.

If the actual property size, condition or requested scope is materially different from what was provided at booking, NIVI will explain any proposed price or scope adjustment and obtain your approval before performing the additional work or charging the additional amount. We do not add surprise charges after the work has been performed.

Services identified as a custom or commercial quote, and properties of 3,000 square feet or more, may display a starting amount rather than a final booking price. In those cases, the final scope and price are confirmed with you before service begins. No payment is taken online at the time of booking unless the booking page expressly states otherwise.

4. Cancellations and rescheduling

Please give at least 24 hours' notice to cancel or reschedule. Cancellations with less notice, lock-outs, or visits we cannot start due to lack of access, utilities or supplies may be charged up to 50% of the booked price. Recurring bookings can be paused or stopped at any time with the same notice.

5. Access to your property

You are responsible for providing safe access at the scheduled time (keys, codes, parking or building instructions). Please secure valuables, fragile items and pets before we arrive. Let us know about hazards, alarms or areas we should not enter.

6. Satisfaction and re-clean

If you are not satisfied, tell us within 24 hours of the visit with details and, where possible, photos. We will return to re-clean the affected areas at no charge. This re-clean is our primary remedy.

7. Liability

We take care in your home, but we are not liable for pre-existing damage, normal wear, items that are already broken or unstable, surfaces damaged by the products or equipment you supply, or losses that were not reasonably foreseeable. Report any suspected damage within 24 hours so we can investigate. To the extent permitted by law, our total liability for any claim is limited to the amount paid for the service in question.

8. Payment

Payment is due on completion of the service unless other arrangements are agreed in writing. Accepted payment methods are confirmed when we schedule your appointment.

9. Staff and non-solicitation

Our team members are engaged by NIVI. Please do not hire or engage them directly for cleaning services outside of NIVI while they work with us and for 6 months afterwards.

10. Changes and contact

We may update these terms from time to time; the version published here applies to new bookings. Questions? Email hello@niviclean.life or call +1 437 248 6353.